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Orders

Delivery

All our orders are processed and shipped by Purolator, within 2 to 7 business days. We offer free shipping on purchases of $150 or more before taxes and after the application of the promotional code. Shipping costs are $15 for standard shipments and $24.95 for remote areas. Please note that there may be additional delays during busy periods such as promotions and holidays.

Promotional code & promotions

Forgotten to use a promo code: Once your order is finalized and placed, we are unable to modify or add a promo code. In addition, some promotional codes do not apply to the entire online store, particularly for some of our Quebec products and various ranges (Flambette, Landish, ML Créations, LOLO).

Please note that promotions cannot be combined or combined.

No refunds or price adjustments can be made on orders placed and delivered in the week before or after major annual sales such as Black Friday, Boxing Day, anniversary sales and other promotions.

Payment for an online order with a promotional code cannot be combined with the use of a gift card or rewards program points.

Payment with Sezzle

Buy now, pay later with Sezzle!

You can now divide your bill into four interest-free payments over six weeks with no impact on your credit.

Be 18 years or older

Have a US or Canadian phone number that can receive text messages

Have a working email address

Have a non-prepaid payment method.

For buyers in the United States and Canada, this may be a bank account, debit card or credit card


Sezzle secures and protects cardholder data in accordance with the applicable PCI standard for the entire period that the data must be retained. Sezzle recognizes these responsibilities as the organization responsible for ensuring the secure management and storage of sensitive payment card information and data of users of Sezzle's services.

Order Issues

We are not responsible if you purchase a product that is not suitable for you without first seeking advice. We are not responsible for lost orders or delivery errors caused by Purolator. It is essential to provide the correct information (delivery address, contact details). If there is a problem due to an error in your information, please contact us directly.

If you notice an error in your order (wrong product or missing product), it is important to contact us within 7 days of receiving your order. After this period, we do not guarantee the exchange or shipment of products.

Return policy

If a product is defective or damaged, we will be happy to exchange it within 7 business days of receipt of the product. However, due to the nature of our products, we cannot accept exchanges or returns if the product has been opened or used. We do not offer refunds or price adjustments on our products and accessories. If you have any issues, please feel free to contact us via email, Facebook or Instagram with your order number.

For product returns, please note that shipping costs are non-refundable.

If you experience an allergic reaction to any of our products, please contact us by sending us a photo of your skin reaction along with an explanation. We also recommend that you consult a healthcare professional for appropriate advice.

Gift card

Gift cards are not exchangeable or refundable.

They have no expiration date and can therefore be used at any time.

The amount indicated can be used for services offered in the clinic or for the purchase of products in store and/or online.

Payment for an online order with a gift card cannot be combined with the use of a promotional code.

Gift with purchase offers do not apply to the purchase of gift cards.

Our products

What is the best range for me?

We have various ranges to meet different needs and preferences. We offer natural products as well as medical-aesthetic products. Each range allows you to create a tailored and personalized routine. Sometimes, certain ranges particularly attract us because of their ingredients, their effectiveness as well as the link with our values.

Are natural products effective?

Our natural Éminence range is extremely efficient. It does not contain any concentration of water, which means that the first ingredient is a natural, pure and organic active ingredient. Thanks to its high concentration, this range is able to treat and regenerate the skin in a natural and effective way. Éminence is renowned for its pure formulas, using sincere and innovative active ingredients.

Beauty routine

What are the steps of a beauty routine?

#1: Cleanser

#2: Eye contour

#3: Serum

#4: Moisturizer

#5: Sun protection (morning only)

Exfoliant: Exfoliant is done 1 to 2 times a week after cleansing (ideally in the evening).

Mask: The mask is done 1 to 2 times a week, preferably after cleaning and exfoliating your skin.

Retinol: Retinol is applied 2 to 3 nights per week. It is advisable to gradually introduce the retinol active ingredient into your routine. In addition, it is mandatory to apply sun protection every day when using it.

Is it necessary to have a routine with many steps?

The answer is no, you just have to listen to yourself and establish a routine that suits you according to your daily life. Some people prefer a complete routine with several steps, while others prefer a simpler routine. The important thing is to offer your skin the essentials of a beauty routine in order to preserve its vital youth.

What are the essentials of a beauty routine?

The essentials of a beauty routine are using a cleanser morning and night, an exfoliator 1-2 times a week, and a moisturizer morning and night. In addition, we recommend using a day cream with SPF protection for the day. Then, you can integrate a serum, an eye contour, a mask, and a retinol to complete your routine.

Why should we clean our face?

During your sleep and throughout the day, your skin accumulates impurities, pollution, excess sebum and dead cells. These elements can act as a barrier for your skin. By cleansing your face, you ensure that your pores are not clogged and that imperfections such as blackheads and pimples are not accentuated. In addition, this step is essential to prepare your skin to receive the products in your beauty routine and promote better skin absorption. Healthy skin starts with a good cleanse morning and evening.

Why should you apply a day cream?

It is essential to apply a day cream with SPF (Sun Protection Factor) for several reasons:

  1. UV Protection : SPF protects your skin from the harmful ultraviolet rays emitted by the sun. These rays can cause long-term skin damage such as premature aging, wrinkles, dark spots, and even skin cancer.
  2. Preventing skin damage : By applying a day cream with SPF, you help prevent damage caused by daily sun exposure, including burning and redness.
  3. Skin Barrier Support : SPF helps strengthen the skin's natural barrier against external aggressions such as pollution and changing weather conditions.
  4. Improved overall skin health : Adequate sun protection helps maintain long-term skin health and youthfulness by minimizing the harmful effects of UV exposure.

In summary, daily application of a day cream with SPF is crucial to protect your skin from the harmful effects of the sun and to maintain healthy, glowing and protected skin.

Why should you apply a night cream?

It is essential to apply a night cream to restore hydration and allow our skin to recover from the day. At night, the skin regenerates, this is the time when our skin is most receptive to skin absorption. Because it recovers from all external aggressions suffered during the day, such as cold, heat, temperature variations, wind, UV rays and pollution (free radicals), it needs 'a night cream richer and more concentrated in active ingredients to allow the dermis to repair itself. This is why it is essential to always apply a night cream!

Why apply a serum?

Serums are formulated with a high concentration of active ingredients like antioxidants, peptides, vitamins, and hyaluronic acids. This helps to effectively target various skin concerns like wrinkles, dark spots, dehydration, and sagging skin.

Unlike day/night creams that mainly have a protective and moisturizing role, the serum is designed to specifically address skin concerns. It works deep down to improve the texture, radiance and overall appearance of the skin.

Due to its light texture and concentrated formulation, the serum prepares the skin to more effectively absorb other skincare products applied afterwards, such as moisturizers or sunscreens.

Thanks to their powerful active ingredients, serums help prevent the signs of premature aging by strengthening the skin barrier and stimulating cell renewal.

Why make a mask?

The mask step in the beauty routine is essential to deeply nourish your skin with essential active ingredients to treat various facial imperfections such as acne, redness, blackheads, dull complexion, lack of hydration and radiance, excess sebum, enlarged pores, etc. It is a key element to preserve the youthfulness of your skin and revive the radiance of your face.

We recommend incorporating this ritual by making a mask 1 to 2 times a week.

Why exfoliate your face?

Exfoliation is an essential step, it contributes to the natural cell renewal of the skin by eliminating part of the layer of dead cells. This will oxygenate the skin and therefore renew itself better and make it much more radiant. Exfoliation improves the penetration, in depth, of the active ingredients of your care products since the protective layer will be less thick and therefore less raincoat. This also helps reduce the appearance of fine lines and wrinkles and makes the skin much softer.

Can all creams be applied to the eye contour area?

The answer is no! The cream used must also have specific properties: a featherweight and non-oily texture, a “non-migrating” formulation to avoid direct penetration into the eye by capillary action, the absence of too strong active ingredients of course for good ophthalmic tolerance. If you look closely at the instructions behind your facial products, creams, exfoliants or masks, you often see the mention: avoid the eye area. Now you have the explanation! Conversely, the cream for the eye area must be moisturizing, soothing, anti-aging, protective, it must help to absorb edema, drain and boost circulation.

What is the process when establishing a beauty routine?

We can compare this process to that of taking an antibiotic: when an antibiotic is prescribed, it is clearly indicated that the medication must be taken diligently every day to have the optimal effect, there is also a possibility of side effects and sometimes there is even an adjustment to be made, depending on the reaction of each person. When we talk about a beauty routine to achieve any goal, you also need the same kind of process: you have to be patient, diligent and listen to your skin. It may take several weeks before you see changes, it will all depend on the problem to be addressed and certain factors that may come into play. You must make sure to follow the recommendations to the letter and be consistent in order to benefit from their effects.

In addition, it is normal to sometimes observe certain small side effects such as dry skin, tingling, pimples that surface. It is very important to communicate with us in order to follow up, sometimes certain adjustments must be made during this process. It is a pleasure for us to accompany you!

How important is daily SPF protection?

Many of you think that sunscreen is only useful in summer or on vacation and you tend to put your sunscreen aside the rest of the time. Error ! Daily application of UV protection protects the skin from skin aging, certain skin problems and cancer. You should know that UV protection should be your #1 beauty ally in order to maximize the results of your beauty routine and your clinic treatments. Did you know that the amount of ultraviolet rays we are exposed to occasionally, whether walking the dog, driving to work on a sunny day, or walking to the corner store, represents 80% of our total exposure to solar radiation in our lives.

So clearly our skin deserves to be protected daily to ensure that we keep it beautiful and healthy for as long as possible. Please note that we have multiple products available at the clinic to protect your skin on a daily basis, according to your needs and preferences.

Appointment

Making appointments

The availabilities displayed on the platform are in real time.

It is possible to add yourself to a waiting list for a specific service directly via GoRendezVous.

For any appointment made directly on the GORendezVous platform, make sure you have received a confirmation email.

Cancellation policy

A minimum of 48 hours notice is required for any appointment changes or cancellations. Otherwise, fees may apply.

In addition, failure to attend an appointment may also result in charges.

Fees range from $25 to $50 and are applied after evaluating each situation.

Refund

No refund is possible following payment for a course of treatment. In addition, appointments already paid for must be used within one year following the first treatment.

Rewards program

Birthday

To earn 1000 points on your birthday, you must have been enrolled in the rewards program for at least one month or have added your birthday to your account at least 30 days before that date.

Using Coupons

For any cancellation of a created coupon, please contact us as soon as possible. It is possible to modify it within 7 days of its creation.

Once the discount coupon is created, you can use it at any time, without an expiration date.

Discount coupons cannot be combined with other coupons or promotional codes.

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