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Orders

Delivery

All our orders are processed and shipped by Purolator, within 2 to 7 business days. We offer free delivery on purchases of $150 or more before taxes and after promotional code. Postage costs are $11.95 for standard shipping and $16.95 for remote areas. Please note that there may be longer delays during busy periods such as sales and public holidays.

Promotional code & promotions

Forgetting to use a promo code: once your order is finalized and placed, it is impossible for us to modify or add a promo code to it. In addition, certain promotional codes do not apply to the entire online store such as certain of our Quebec products or various ranges (Flambette, Landish, ML Créations, LOLO)

Please note that promotions apply before promotional code and after taxes. Promotions cannot be combined.

No refunds or price adjustments can be made on any orders placed and delivered in the week preceding or following major annual sales such as Black Friday, Boxing Day, anniversary sales and others.

Payment for an online order with a promotional code cannot be combined with a gift card.

Payment with Sezzle

Buy now, pay later with Sezzle!

You can now divide your bill into four interest-free payments over six weeks with no impact on your credit.

Be 18 years or older

Have a US or Canadian phone number that can receive text messages

Have a working email address

Have a non-prepaid payment method.

For buyers in the United States and Canada, this may be a bank account, debit card or credit card


Sezzle secures and protects cardholder data in accordance with the applicable PCI standard for the entire period that the data must be retained. Sezzle recognizes these responsibilities as the organization responsible for ensuring the secure management and storage of sensitive payment card information and data of users of Sezzle's services.

Order Issues

We are not responsible if you purchase a product that is not suitable for you and you have not sought advice beforehand. We are not responsible for lost orders and delivery errors caused by Purolator. It is essential to provide the correct information (delivery address, contact details). If a problem arises and you have made an error with your information, please contact us directly.

If you notice an error in your order (wrong product or missing product), it is important to communicate directly with us within 7 days of receiving your order. Once this deadline has passed, we do not guarantee the exchange or sending of products.

Return policy

If a product is defective or damaged, we will be happy to exchange it, within 7 working days following the date of receipt of the product. However, due to the nature of our products, we cannot accept exchanges or returns if the product has been opened or used. We do not provide refunds or price adjustments on our products and accessories. If a problem arises, you can always contact us by email, Facebook or Instagram, with your order number.

RETURNS & DELIVERY COSTS:

We will be happy to exchange your products. However, delivery costs for product returns are not refundable.

ALLERGIC REACTION :

If you have a reaction following the use of one of our products, you should write to us and send us a photo with an explanation of your skin reaction so that we can help you. We recommend consulting a healthcare professional to guide you.

Gift card

Gift cards are neither exchangeable nor refundable.

They do not contain any expiration date, so they can be used at any time.

The amount indicated can be used either on services offered in the clinic or for the purchase of products in store and/or online.

Paying for an online order with a gift card cannot be combined with a promotional code.

Gifts with purchases are not applicable on the purchase of a gift card.

Our products

What is the best range for me?

We have various ranges to meet various needs and preferences. We have natural products including medical-aesthetic products. In each range, it is possible to create an adapted and personalized routine. Sometimes, certain ranges “speak to us more” through their ingredients, their effectiveness and our values.

Are natural products effective?

Our natural Éminence range is a very high-performance range. This does not include any concentration of water, which ensures that the first ingredient is a natural, pure and organic active ingredient. Due to its concentration, it has the ability to treat and regenerate the skin in a natural and effective way. This company is renowned for being a pure range using sincere and innovative active ingredients.

Beauty routine

What are the steps of a beauty routine?

Cleaner

Tonic or tampons

Eye contour (if it is tinted, we advise you to apply it at the last step)

Serum

Day/night cream

The mask and exfoliant are done 1-2 times a week, after the cleanser.

Is it necessary to have a routine with many steps?

The answer is no, you just have to listen to yourself and establish a routine that suits you according to your daily life. Some people prefer a complete routine with several steps, while others prefer a simpler routine. The important thing is to offer your skin the essentials of a beauty routine in order to preserve its youthfulness.

What are the essentials of a beauty routine?

The essentials of a beauty routine consist of cleansing morning and evening, exfoliating 1-2 times a week and moisturizing morning and evening. We prioritize a day cream with day SPF protection. Subsequently, you can add serum and mask to complete your routine.

Why should we clean our face?

During your sleep and throughout your day, your skin accumulates impurities, pollution, excess sebum and dead cells. These act as a barrier for your skin. By cleansing your face, you ensure that you do not clog the pores of your skin and accentuate imperfections (comedones, pimples). In addition, this step is essential to prepare your skin for your beauty routine, in order to promote better skin absorption. Healthy skin is the basis, skin that is well cleansed morning and evening.

Why should you apply a day cream?

Applying a day cream is essential. For what? Because your skin is preparing to face a range of external aggressions during its day (pollution, climate changes, temperature, UV rays, etc.) Your skin therefore needs support in order to properly protect itself from these. Moisturizing your skin in the morning helps envelop your dermis so that it can better defend itself. In addition, the day cream has a specific purpose: TO PROTECT.

So, favoring a day cream that contains full SPF protection as well as free radical protection is the best choice. Well-protected and hydrated skin will help prevent sensitivity, signs of premature aging, pigment spots and discomfort.

Why should you apply a night cream?

It is essential to apply a night cream to restore hydration and allow our skin to recover from the day. At night, the skin regenerates, this is the time when our skin is most receptive to skin absorption. Because it recovers from all external aggressions suffered during the day, such as cold, heat, temperature variations, wind, UV rays and pollution (free radicals), it needs 'a night cream richer and more concentrated in active ingredients to allow the dermis to repair itself. This is why it is essential to always apply a night cream!

Why apply a serum?

Serum is the product most concentrated in active ingredients in the beauty routine. While day/night creams help protect the epidermis and maintain hydration, serum allows you to specifically treat the chosen problem. For example, pigment spots, redness, dehydration, aging, etc.

The serum does not replace a cream and it helps to further activate the effectiveness of the cream. We recommend applying the serum morning and evening to cleansed skin before applying the cream. In short, the serum nourishes the skin with important active ingredients in order to treat the skin.

Why make a mask?

The mask step in the beauty routine is an important step to fill your skin with essential active ingredients in order to deeply treat the imperfections of your face (acne, redness, blackheads, dull complexion, lack of hydration and radiance , excess sebum, enlarged pores, etc.). It is a key element in preserving your youth capital and boosting the radiance of your face while nourishing your epidermis. When to make a mask?

We advise you to make it a ritual and do a mask 1-2 times a week.

Why exfoliate your face?

Exfoliation is an essential step, it contributes to the natural cell renewal of the skin by eliminating part of the layer of dead cells. This will oxygenate the skin and therefore renew itself better and make it much more radiant. Exfoliation improves the penetration, in depth, of the active ingredients of your care products since the protective layer will be less thick and therefore less raincoat. This also helps reduce the appearance of fine lines and wrinkles and makes the skin much softer.

Can all creams be applied to the eye contour area?

The answer is no! The cream used must also have specific properties: a featherweight and non-oily texture, a “non-migrating” formulation to avoid direct penetration into the eye by capillary action, the absence of too strong active ingredients of course for good ophthalmic tolerance. If you look closely at the instructions behind your facial products, creams, exfoliants or masks, you often see the mention: avoid the eye area. Now you have the explanation! Conversely, the cream for the eye area must be moisturizing, soothing, anti-aging, protective, it must help to absorb edema, drain and boost circulation.

What is the process when establishing a beauty routine?

We can compare this process to that of taking an antibiotic: when an antibiotic is prescribed, it is clearly indicated that the medication must be taken diligently every day to have the optimal effect, there is also a possibility of side effects and sometimes there is even an adjustment to be made, depending on the reaction of each person. When we talk about a beauty routine to achieve any goal, you also need the same kind of process: you have to be patient, diligent and listen to your skin. It may take several weeks before you see changes, it will all depend on the problem to be addressed and certain factors that may come into play. You must make sure to follow the recommendations to the letter and be consistent in order to benefit from their effects.

In addition, it is normal to sometimes observe certain small side effects such as dry skin, tingling, pimples that surface. It is very important to communicate with us in order to follow up, sometimes certain adjustments must be made during this process. It is a pleasure for us to accompany you!

How important is daily SPF protection?

Many of you think that sunscreen is only useful in summer or on vacation and you tend to put your sunscreen aside the rest of the time. Error ! Daily application of UV protection protects the skin from skin aging, certain skin problems and cancer. You should know that UV protection should be your #1 beauty ally in order to maximize the results of your beauty routine and your clinic treatments. Did you know that the amount of ultraviolet rays we are exposed to occasionally, whether walking the dog, driving to work on a sunny day, or walking to the corner store, represents 80% of our total exposure to solar radiation in our lives.

So clearly our skin deserves to be protected daily to ensure that we keep it beautiful and healthy for as long as possible. Please note that we have multiple products available at the clinic to protect your skin on a daily basis, according to your needs and preferences.

Appointment

Making appointments

For any appointment made directly on the GORendez platform, make sure you receive a confirmation email.

Cancellation policy

A minimum of 48 hours’ notice is required for any changes or cancellations of appointments. Otherwise we charge fees.

Failure to attend the appointment may also be subject to charges.

Refund

No refund is possible following payment for treatment courses. In addition, appointments already paid for must be used within one year following the first treatment.

Rewards program

Birthday

In order to accumulate 1000 points on your birthday you must have been registered in the rewards program for more than a month or must have added the correct birthday date to your account at least 30 days before it.

Using Coupons

When a discount coupon is created with your rewards points, it is impossible to cancel it later. However, once the coupon is created there is no time limit for its use, so it can be used at any time.

Discount coupons cannot be combined with other coupons or promotional codes.

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